Sierra Technical Support Request

To help us help you, please fill out this information and return it to
Sierra Technical Support.

Name:
Fax number:
Phone number:
Address:

Game name, version number and Serial Number (from disk #1): 

What problem are you having?  Be VERY specific.  Is there an error message?
What is it?  Where does it occur? Does it happen the same way each time?

Are you playing in Windows or DOS?

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG 3.11, Win95, etc.)

Type of computer (486, Pentium, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (8 meg, 16 meg, etc.)

CD-ROM speed (2x, 4x, etc.)

Brand of sound card and sound card settings (SoundBlaster Pro, Forte16, Mozart, etc.  Please be VERY specific with the brand name. Sound card settings include DMA, IRQ and I/O values.)

Any disk compression?  What kind? (Doublespace, Stacker, Drivespace 3, etc.)

Any third-part memory manager?  What kind?  (QEMM, 386MAX, etc.)

Largest executable program size or bytes free after booting with the boot disk. (Type MEM to find out.) 

What have you tried so far?  (Boot disk, no sound, etc.)


Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT from your hard drive and the boot disk.