Copyright: Copyright ¸ 2001, Intel Corp.
Citation: Copyright ¸ 2001, Intel Corporation. All rights reserved.


General Tab

Note:	All three lights must be GREEN before you can browse the Internet. If they are not, please run diagnostics to help isolate your problem. You can access the Diagnostic Tests from the Support tab.

Status

Modem Driver: Loaded – Driver Not Loaded

Indicates if the Intel modem/adapter driver is loaded or not loaded. If it is not loaded, the modem will not connect.

DSL Link: Down – Training – Trained – Busy – Pending – Searching

Before you can connect to your ISP to access the Internet, the DSL Link must be trained. If the DSL Link cannot report a Trained status, there may be a problem with your physical connection. Try running the Diagnostic Tests and viewing the DSLHELP.HLP troubleshooting help file for possible solutions.

ISP State: Authenticate – Dialing – Busy – Connected – Proceeding – Disconnected (for PPPoA)

Disconnected – Connected – Connecting (for 1483)

Indicates if you are connected or disconnected to the telephone company equipment. You must be connected before you can browse the Internet. If you are using Bridged Ethernet, you must use the Connect button on this page to connect after each time you disconnect.

Line Rate

Upstream: 256kb – 1Mb
Some DSL services use different rates for upstream and downstream. Upstream indicates the speed in Kilobits per second from your modem to the Central Office (CO). Your line rate is partly dependent on the level of DSL service you purchase from your telephone company.

Downstream: 256kb – 7Mb
Downstream indicates the speed in Kbps from the CO to your modem. When browsing the Internet, most traffic will be in the downstream direction. Your line rate is partly dependent on the level of DSL service you purchase from your telephone company.

Duration

The elapsed time for this connection.


Support
Support Tab

Diagnostics

If you are having trouble with your Intel® PRO/DSL modem, click the Diagnostics button to help you isolate the problem. The diagnostics test three phases of your DSL service: the modem, the DSL link, and the connection to the ISP. Each set of tests will have a pass or fail indicator. If a failure occurs, click Help to view information to help you solve your problem quickly.

Support

Click this button to view information on obtaining additional support for the Intel® PRO/DSL Modem.

Troubleshooting

Click this button if you are having problems with your modem or its connection, have questions about general DSL technology or are looking for information about DSL-specific terms.

The troubleshooting information is a good reference tool to use before you call technical support.

View Readme

This contains the current issues and information about the Intel® PRO/DSL modem known at the time of shipping. It also contains useful information on minimum hardware and operating system specifications.


Statistics Tab

Driver Type: Point to Point (PPPoA) or Bridged Ethernet (1483).

The description of the driver that is loaded and running on your computer. Be sure that the driver matches the protocol that your ISP uses. Refer to the ISP Information Worksheet to see what protocol should be used. If you driver doesn’t match the protocol your ISP uses, you will need to uninstall the driver and then reinstall the correct driver using the Setup program on the Intel CD.

Network Address

The 12-digit hexadecimal address obtained from the modem/adapter. Also called the MAC Address.

VPI: Valid range is 0-9.

Virtual Path Identifier number. Part of the Permanent Virtual Circuit, along with the VCI number. Contact your telephone company for correct values.

VCI Number: Valid range is 0-65,000.

Virtual Channel Identifier number. Part of the Permanent Virtual Circuit, along with the VPI number. Contact your telephone company for correct values.

Statistics

Bytes Rx

Number of bytes received since the connection was started or since the Reset Stats button was used. Bytes Rx will normally be much larger than Bytes Tx.

Bytes Tx

Number of bytes transmitted since the connection was started or since the Reset Stats button was used.

RS Uncorrected

The Reed-Solomon (RS) number of uncorrectable errors that have been received during this connection. RS is a coding scheme employed in DSL systems to assist in correcting bad bits of data during a call.  A few errors will not affect system performance. These numbers are generally associated with the Line Quality. If the Line Quality is below 18, you may see the number of RS errors increment.

RS Corrected

Number of errors that the Reed-Solomon (RS) coding scheme was able to correct. If this number is very large (more than .01% of Bytes Rx or Bytes Tx), you may want to contact your telephone company for assistance.

CRC Error

The number of physical errors detected on the line. Indicates the number of packets that are not being sent or received correctly. Small numbers may be normal, but if this number reaches above .01% of Bytes Rx, you may want to contact your ISP for assistance. This number will increment more often if the Line Quality is low.

Line Quality (dB): 0-45

Indicates the amount of "noise" detected on the line. This will affect the rate and reach of your connection.

Status

DSL Link: Down – Training – Trained – Busy – Pending – Searching

Before you can connect to your ISP to access the Internet, the DSL Link must be trained. If the DSL Link cannot report a Trained status, there may be a problem with your physical connection. Try running the Diagnostic Tests and viewing the DSLHELP.HLP troubleshooting help file for possible solutions. You can access this file from the Support tab.

ISP State: Authenticate – Dialing – Busy – Connected – Proceeding – Disconnected (for PPPoA)

Disconnected – Connected – Connecting (for 1483)

Indicates if you are connected or disconnected to the telephone company equipment. You must be connected before you can browse the Internet.

Line Rate

Upstream: 256kb – 1Mb

Some DSL services use different rates for upstream and downstream. Upstream indicates the speed (in Kilobits per second or Kbps) from your modem to the Central Office (CO).

Downstream: 256kb – 7Mb

Indicates the speed in Kbps from the Central Office (CO) to your modem. When browsing the Internet, most traffic will be in the downstream direction.

Duration

The elapsed time since forming a connection.

Reset Stats

Click Reset Stats to clear current statistics and begin gathering statistics again.


Version Tab

Driver Name

The name of driver that is loaded and running.

Driver Version

The software version of the driver that is loaded and running.

Driver Type: Bridged Ethernet (1483) or Point-to-Point Protocol over ATM

This is the description of the driver that is loaded and running. Be sure that the loaded driver matches what your ISP is using. Refer to your ISP Information Worksheet to check this information. If your driver is different from what it should be, you will need to uninstall the Intel® PRO/DSL Modem and reinstall it using the Setup program (Wndows* 98 or Windows Millennium Edition*) or by following the step-by-step installation (Windows 2000 or Windows XP).

Hardware Version

The version of this Intel® PRO/DSL Modem. It is used for tracking and manufacturing purposes. It is a 9-digit number, in the format nnnnnn-nnn.

DLL Version

The software version number of PRODSL.DLL that is loaded and running.

Connection Manager Version

The software version number for the Connection Manager utility.

VxD Version

The version of VxD (PRODSL.VxD) that is used on this system. Only used for Windows 95 and Windows 98.


ISP Information Tab

Configuration

Driver Type

Indicates which connection type you are using, either PPPoA (Point-to-Point Protocol over ATM) or Bridged Ethernet (1483). This driver type should be the same type indicated by your ISP. If it is not, you should Uninstall the software and reboot, and let the Setup program run again. You can then select the correct driver type on the Specify Connection Type screen. If your ISP has not provided this information for you, please contact them.

If you have installed a driver type different from what your ISP is using, you will not be able to browse the Internet.

IP Configuration

Static IP Mode or Dynamic IP Mode. Static or permanent IP addresses are assigned to you by your ISP. This address will not be used by anyone else. Dynamic IP Addresses are IP addresses that are assigned to you automatically by the ISP each time you establish a connection with them. With this method, your IP Address may change from time to time.

IP Address

This is the actual IP Address that you are using. If you have been assigned a static address by your ISP, this address should reflect the actual number that they gave you. If you are using the Dynamic method of getting your IP Address, this is the actual address that has been assigned to you by the ISP for this session.

If you do not have an IP Address in this field, you will not be able to browse the Internet. Contact your ISP.

Status

 	Both lights must be GREEN before you can browse the Internet.

DSL Link: Down – Training – Trained – Busy – Pending – Searching

Before you can browse the Internet, this status must be Trained. If you cannot get to Trained, something may be wrong with your physical connection. See troubleshooting section for common things to try.

ISP State: Authenticate – Dialing – Busy – Connected – Proceeding – Disconnected (for PPPoA)

Disconnected – Connected – Connecting (for 1483)

Indicates if you are connected or disconnected to your ISP's equipment. You must be connected before you can browse the Internet.

Contact Information
This is the name and technical support number of your ISP that you provided during Setup. This is shown here as a convenience to you. Contact your ISP for questions relating to ISP states and for e-mail, browser and other configuration settings.


Statistics  Tab

Driver Type: Point to Point (PPPoA) or Bridged Ethernet (1483).

The description of the driver that is loaded and running on your computer. Be sure that the driver matches the protocol that your ISP uses. Refer to the ISP Information Worksheet to see what protocol should be used. If you driver doesn’t match the protocol your ISP uses, you will need to uninstall the driver and then reinstall the correct driver using the Setup program on the Intel CD.

Network Address

The 12-digit hexadecimal address obtained from the modem/adapter. Also called the MAC Address.

VPI: Valid range is 0-9.

Virtual Path Identifier number. Part of the Permanent Virtual Circuit, along with the VCI number. Contact your telephone company for correct values.

VCI Number: Valid range is 0-65,000.

Virtual Channel Identifier number. Part of the Permanent Virtual Circuit, along with the VPI number. Contact your telephone company for correct values.

Statistics

Bytes Rx

Number of bytes received since the connection was started or since the Reset Stats button was used. Bytes Rx will normally be much larger than Bytes Tx.

Bytes Tx

Number of bytes transmitted since the connection was started or since the Reset Stats button was used.

ADSL CRC

Measures ATM cell damage in a frame, usually caused by line noise. These are errors that were unable to be corrected by the modem (see Local RS Corrected). If this number is high (greater than .01% of Bytes Rx), you will notice slower throughput and should contact your telephone company for assistance.

Local RS Corrected

Number of errors that the Reed-Solomon (RS) coding scheme was able to correct. This number can increment without any degradation of your connection speed if the other error statistics remain at zero or very low. If this number is very large (more than .01% of Bytes Rx or Bytes Tx), you may want to contact your telephone company for assistance.

AAL5 CRC

The number of errors detected in the protocol packets received by your modem. Indicates the number of packets that are not being sent or received correctly. This number may be zero or very low. If it begins incrementing steadily, you may have a problem on your line.

SNR Margin (dB): 6 or higher

A "safety margin" established by the CO when transmitting your DSL signal to protect the data being sent from line noise. For your product, a good margin number is 6, but in some cases it may be higher. If the number is below 6, contact your telephone company for assistance.

Status

DSL Link: Down – Training – Trained – Busy – Pending – Searching

Before you can connect to your ISP to access the Internet, the DSL Link must be trained. If the DSL Link cannot report a Trained status, there may be a problem with your physical connection. Try running the Diagnostic Tests and viewing the DSLHELP.HLP troubleshooting help file for possible solutions. You can access this file from the Support tab.

ISP State: Authenticate – Dialing – Busy – Connected – Proceeding – Disconnected (for PPPoA)

Disconnected – Connected – Connecting (for 1483)

Indicates if you are connected or disconnected to the telephone company equipment. You must be connected before you can browse the Internet.

Line Rate

Upstream: 256kb – 1Mb

Some DSL services use different rates for upstream and downstream. Upstream indicates the speed (in Kilobits per second or Kbps) from your modem to the Central Office (CO).

Downstream: 256kb – 7Mb

Indicates the speed in Kbps from the Central Office (CO) to your modem. When browsing the Internet, most traffic will be in the downstream direction.

Duration

The elapsed time since forming a connection.

Reset Stats

Click Reset Stats to clear current statistics and begin gathering statistics again.