QWEST DSL Support and Service
=============================

There are several ways to get support for your DSL service. Online help and 
troubleshooting information have been included with your DSL software, for your
convenience. 

Before calling for technical support, we recommend trying these suggestions 
first:

1.  Run the DSL Diagnostics Tests. These will test your modem, your DSL link, and 
    your ISP connection. Troubleshooting information is available for each test. 
    Click the Help button to display possible solutions.

2.  Next, verify your connection using Connection Manager. Troubleshooting 
    information is available on all the Connection Manager windows.

3.  View the DSLHELP.HLP file. This file is located on your Intel CD and 
    contains troubleshooting information and possible solutions. To view the 
    DSLHELP.HLP file, use Windows Explorer to locate the file on the Intel CD.
    Double-click the file to run it.


Should you still need to call, we want to be able to answer your questions.

Who do you call? 

In General, for:

    - Modem and DSL Link Problems, call Qwest DSL at the 
      numbers below.

    - ISP Connection State problems: Contact your ISP at the number provided on
      the ISP tab.

Note:  Some connection problems can be the fault of the phone company, but your 
ISP should still be able to help.


Qwest DSL Contact Information:
=====================================

Qwest DSL Installation and Technical Support

   1-800-247-7285

To order new or upgrade your services or to order more microfilters:

Qwest Customer Service
Residential Customers

   1-800-244-1111

Home Office customers

   1-800-898-9675

Business Customers

   1-800-603-6000